Who is the Director of First Impressions in firm? you actually have one, suitable? They may possibly not have that exact title, yet, That's what they really are, Whether you call them that or not! In some businesses, It could be the one who answers the phone. In other expert services, It stands out as the person behind the counter or a greeter in a store. see your face, Whoever cabs, Holds in their hands the normal function delight or disappoint the customer, Your prospect. And how that first interaction is handled will determine if that customer does business with your organization or decides to go with your competitor.
If you have a vacancy for the position of Director of First Impressions in your small business, Or worse yet, there is the wrong person in that role now, Here's how you might advertise to fill the positioning:
There is a wonderful opportunity awaiting the right person in our organization. We feel that our success is largely attributed to responsibility to excellence and drive to be the best. We have got an opening as our Director of First Impressions. We would like someone who:
Truly enjoys interacting with people
Has great written and verbal conversation skills
Has excellent phone rapport and aptitude for consumer support
Knows madness of empathy and utilizes that skill when appropriate
Is intuitive and has a proactive ways to serving others
Has a strong work ethic and takes title of his/her work
Is positiioned, decent, outward bound, Cheerful and has an expert demeanor
Smiles pretty often
Has an expert appearance
indicates integrity, trustworthiness, Teamwork and genuine concern for other people
I wonder how many people would apply for this situation if it was advertised! Perhaps it is time to review just who is filling that role in YOUR company and decide if you are comfortable with that person representing your company and providing the first impression.
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